Anglepoint · 4 days ago

Senior Client Success Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

$113K/yr - $147K/yr

7+ years exp

Maximize your interview chances

Consulting

Growth Opportunities

Hiring Manager

Damian Harris

Insider Connection @Anglepoint

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Manage multi-workstream engagements end-to-end, coordinate with delivery resources, ensuring timely completion of project deliverables and outputs and proactively working to drive value for the client

Work across the clients technical, operational & executive staff, managing day-to-day interactions and establishing strong client relationships as a trusted advisor

Align to the client’s strategic goals, working to drive value through the successful execution of Anglepoint’s ITAM managed services

Manage client expectations and requests in accordance with project parameters and SOW

Address all client communications in a timely & professional manner

Create and generate client reference such as case study material on a regular basis

Prepare Quarterly Service Reviews (QSR) with client stakeholder & Steering Committee groups

Prepare reports, presentations, and analytic outputs in support of client projects using a range of tools and data

Identify and collaborate with account management teams on opportunities for expanded services with client

Collaborate with Sales teams for proactive planning for account renewals

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ITAM ToolingConsulting ExperienceProject ManagementCustomer Relationship ManagementData InterpretationCISA CertificationCISM CertificationCISSP CertificationCIA CertificationPMP CertificationCSAM CertificationServiceNowSCCMFNMSITIL FrameworkMOF FrameworkCOBIT FrameworkPrince2 CertificationITIL Foundation Certification

Required

Bachelor’s degree or equivalent experience.

Results-oriented and success-driven ITAM professional with 7 or more years of experience & exceptional customer relationship and project management skills

An effective communicator, with the ability to understand and align with our client’s key business objectives and support both tactical and strategic ITAM-related discussions

A self-driven collaborator with the ability to understand and interpret a wide variety of data (commercial, financial, discovery, entitlement, consumption, etc.) to help clients strategize their future IT Asset Management needs & growth.

Travel both domestically and internationally, up to 10%