Planned Parenthood North Central States · 1 day ago
Financial Counselor – Remote within MN
Minnesota, United States
Full-time
Remote
Entry Level
1+ years exp
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No H1B
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Responsibilities
Contact third-party insurance carriers to verify patient’s insurance eligibility, benefits and requirements.
Work in collaboration with the health center staff to obtain any additional clinical documentation requested from insurance carriers.
Clearly document all communications and contacts with insurance carriers, funding agencies, patients and staff.
Be available to speak with patients by phone (and occasionally face-to-face) to help them understand procedure costs and financial responsibilities.
Calculate cost of procedures (prompt pay, deductible, coinsurance, co-pay) and cohesively explain to patients.
Provide excellent customer service by resolving concerns and responding to inquiries in a professional and engaging manner.
Coordinate services provided to patients according to policies and procedures.
Screen patients for eligibility for other potential funding sources when a patient is not able to meet their liability related to their service.
Review Medicaid requirements and process applications to the program as necessary.
Assist patients with third-party insurance questions as needed.
Demonstrate and maintain a working knowledge of customer service principles and departmental expectations regarding customer service.
Work with Revenue Management staff to assist with collecting old balances and work with physician office staff when patient benefits are not accepted.
Maintain daily focus on attaining productivity standards and recommend new approaches for enhancing performance and productivity when appropriate.
Record and maintain complete documentation of activities performed on account while in-house.
Advise self-pay patients of their medical care options for future follow-up care.
Participate in data gathering for financial reporting.
Work closely with management daily in regard to patient status changes (whether this includes patient type, insurance notification, or insurance coverage).
Maintain patient confidentiality at all times.
Committed to collaborating in a diverse organization through equitable practices and an inclusive culture.
Perform other duties as needed/required.
Qualification
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Required
Minimum of one year of health insurance billing and/or health insurance collection experience.
Knowledge of government programs such as Medicaid and PMAPs.
Must have self-initiative, as well as exceptional social skills and emotional intelligence in order to support patients with a variety of needs and the ability to effectively communicate with staff.
Must exhibit compassion and patience for all people and pays great attention to detail.
Ability to obtain MNsure Certification upon hire.
Benefits
Medical, Dental & Vision Insurance with equity-based premium tiers
NICE HEALTHCARE. A free, virtual primary care for entire household (in-home available for qualifying locations) Services include: 80 free labs, free x-rays, and physical tests, live, virtual physical therapy, 550+ free medications and more!
HealthiestYou – Virtual Care for employees outside of NICE Healthcare’s network. (ND and SD)
Proximal Health – Helps members access high quality, cost-effective, providers for certain services and offers $1,500 tax free benefit when members choose a designated provider for eligible services
Employee Assistance Program
Continued Education Reimbursement: up to $500 per year & 2 paid CEU days.
Flex Spending Account
Life Insurance
Eligibility for Federal Student Loan Forgiveness
Paid time off: PTO starting at .05769 accrual rate per hour worked.
8 hours volunteer paid time off annually.
8 paid federal holidays & 2 paid floating holidays.
Retirement: 403(b) with employer match, 50% for the first 6% deferred
8 weeks Paid Parental Leave
Pet Insurance
Bereavement Leave
Earned Extended Leave
Free subscription to Headspace App
Time off to vote.
Employee discounts for electronics, appliances, hotels, gift cards, apparel, cars, fitness memberships, groceries, and at Office Depot, Verizon, AT&T, Dell & more.
Company
Planned Parenthood North Central States
Planned Parenthood North Central States (PPNCS) and its subsidiary organizations provide, promote, and protect reproductive and sexual health through high quality care, education and advocacy.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ruth Richardson
President & CEO
Kurt Kaiser
Chief Financial Officer
Company data provided by crunchbase
