HigherRing · 9 hours ago

Adventure & Camping Customer Service Team Member

Eugene, OR

Full-time

Remote

Entry Level

$16/hr - $19/hr

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Bookkeeping and PayrollBusiness Development

U.S. Citizen Only

Insider Connection @HigherRing

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

You will help coordinate outdoor travel stays, manage customer relationships and questions, and work with site hosts to provide excellent customer service for a client who specializes in unique private property and public campsites, RV parks, treehouses, cabins, etc., for outdoor adventures

Most inquiries will be via email with SOME phone and chat, so strong speaking and writing skills are a MUST. There will also be occasional voicemails to respond to

Confidence in making decisions and working through customer tickets autonomously is crucial

You will be working directly with our client and providing back-office support (from your home), so smart win-win communications skills and computer expertise are also important

Be ready to take on additional support and operational tasks and responsibilities in various systems

You have flexibility with your schedule for the busiest parts of the season (Memorial Day, Fourth of July, and Labor Day)

You must be detail-oriented, able to juggle many responsibilities with various timelines, and skilled at working in multiple Chrome tabs at once

Familiarity with Zendesk and Slack is a plus

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Computer ExpertiseZendeskSlackWorking from Home