Carda Health · 10 hours ago

Technology Support Specialist

United States

Contract

Remote

Entry Level

2+ years exp

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Responsibilities

Serve as the first line of support for internal users, responding to and resolving hardware, software, and network-related inquiries.

Provide technical support via phone, email, or remote assistance to diagnose and troubleshoot issues.

Assist with system updates, patches, and maintenance tasks to ensure system reliability and security.

Maintain a log of user-reported issues and resolutions through a ticketing system, ensuring timely resolution and follow-up.

Provide user training and guidance on best practices for using systems, software, and equipment.

Support setup, maintenance, and troubleshooting of equipment.

Collaborate with the engineering and product teams to implement new technologies, upgrades, and improvements.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IT supportHardware troubleshootingSoftware troubleshootingNetwork administrationMobile Device ManagementData analysis

Required

Associate degree in Information Technology, Computer Science, or a related field

2+ years of experience in IT support, network administration, or a related field

Strong understanding of hardware and software troubleshooting, including desktops, laptops, iPads, and mobile devices

Familiarity with Mobile Device Management (MDM) solutions, particularly focused on Apple environments

Strong understanding of data analysis and reviewing/interpreting automated system logs

Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical users and to empathize with their needs

Ability to work independently and prioritize multiple tasks in a fast-paced environment

Strong problem-solving and analytical skills