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Company

BeyondTrust · 11 hours ago

Technical Account Manager

Remote Jackson, MS

Full-time

Remote

Senior Level

5+ years exp

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Cloud ComputingCloud Security

Growth Opportunities

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Responsibilities

Provide technical and product knowledge in support of post sales activities to ensure customer satisfaction.

Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth.

Perform Customer Success Reviews (Strategic Business Review).

Driving incident resolution by working closely with the support and engineering teams.

Maintaining consistent progress and managing updates for any tickets and/or defects with our development and PM teams.

Receiving customer hand off from our Professional Services team upon statement of work completion.

Maintain overall account health for each account

Periodically perform basic health checks across products.

Facilitate, coordinate, and oversee product upgrades.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical Account ManagementWindows Server OSActive DirectoryNetwork TopologyNetworking ToolsAV/Firewall PoliciesVirtualizationSQLScripting LanguagesCloud TechnologyLinux

Required

5+ years’ experience in presales, technical account management, professional services, or support engineering, and/or in similar customer facing technical roles in enterprise software customer support

Excellent customer service skills, with a strong dedication to customer care

Self-starter, adaptable and eager to learn new technologies

Great time manager and proficient multi-tasker

Bachelor’s degree in a related technical field

Flexible, a team player, strong collaborator

Ability to understand and analyze customer technical needs

Excellent verbal and written communication skills

Confident in person and by phone with large teams and audiences

Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams

Proficient knowledge of Windows based server OS such as Microsoft Windows Server

Knowledge of Active Directory and GPO

Knowledge of Network Topology/Layers

Knowledge of Networking Tools and Utilities

Knowledge of AV/Firewall Rules and Policies

Knowledge of Secure 'machine to machine' communications

Knowledge of Virtualization

Knowledge of Windows Account Administration

Knowledge of Security software