Valant · 12 hours ago

Associate Customer Success Manager

United States

Full-time

Remote

Entry Level

$60K/yr - $70K/yr

1+ years exp

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Brittany Davis

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Responsibilities

Serve as the point of contact for SMB healthcare clients, addressing their inquiries and concerns promptly.

Develop a deep understanding of clients' clinical workflows and business objectives to tailor solutions that meet their specific needs.

Monitor client usage and engagement with our EMR software, identifying opportunities for optimization and growth.

Conduct regular check-ins and business reviews with clients to ensure satisfaction and address any issues.

Collaborate with internal teams, including Sales, Product, and Support, to advocate for client needs and drive continuous improvement.

Track and report on key metrics related to client success, including retention rates, satisfaction scores, and software usage.

Assist in the development and implementation of customer success strategies and best practices tailored to the healthcare industry.

Manage client accounts, ensuring timely renewals and identifying upsell opportunities.

Develop and maintain account plans to track client goals, milestones, and progress.

Facilitate onboarding and training sessions for new clients to ensure a smooth transition to our platform.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

EMR softwareCustomer successAccount managementHealthcare administrationCRM software