OneStream Software · 10 hours ago
Customer Support Intern (Tech)
Birmingham, MI
Internship
Remote
Intern
Start in 2025 Summer
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Responsibilities
Shadow support engineers to gain experience with interacting with and assisting customers.
Work with customers to acquire error logs and task logs to assist with troubleshooting issues.
Gain exposure to ServiceNow Case Management system and learn how to triage cases.
Learn proper case management customer communication etiquette.
Help document technical knowledge including knowledgebase or internal confluence articles.
Qualification
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Required
In pursuit of a bachelor’s degree or graduate-level degree in a relevant business area.
3.0 GPA or higher.
Junior, senior, and graduate-level students.
Collaborative team player with a positive attitude.
Ability to thrive in a fast paced, highly collaborative and cross-functional team setting.
Excellent written and verbal communication skills.
Experience in Microsoft Office Suite - PowerPoint, Microsoft Office, Excel.
Company
OneStream Software
OneStream Software is an independent software company that develops a financial planning and analysis software.
Founded in 2010
1,001-5,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$200MKey Investors
D1 Capital Partners
2024-07-24IPO· undefined
2021-04-06Series B· $200M
2019-02-07Acquired· undefined
Leadership Team
Tom Shea
Chief Executive Officer
Bill Koefoed
Chief Financial Officer
Recent News
DBusiness Magazine
2024-06-01
Company data provided by crunchbase
