Promevo · 5 days ago

Account Manager

United States

Full-time

Remote

Entry, Mid Level

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Information Technology

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Responsibilities

Proactively outreach to clients in the renewal process to identify needs, register opportunities in Google’s system, and communicate with Google when necessary for customer information and pricing

Manage a pipeline of renewal opportunities from initial conversation, price negotiation, order placement and ensure customer satisfaction

Assist all Client Success Managers to assist with renewals of assigned clients including communication with clients, deal registration, pricing negotiation, and order placement

Support other workers within the Client Success and Account Management organization for campaigns, renewal processes, and more as necessary

Identify cross sell, upsell, and add on products and services opportunities provided by Promevo

Meet with Google on renewal clients to discuss goals for the growth of the client and align Google, client and Promevo goals to drive success

Execute on all customer renewals and ensure timelines are met and organizational revenue goals are met

Answer customer questions as appropriate and provide resolution or direct the customer to the correct department for resolution

Review customer complaints and concerns and seek to improve the customer experience

Identify and route customer questions to appropriate team members for technical assistance as needed

Educate customers on the service offerings and values of Promevo to improve customer satisfaction and growth within the Google Cloud Environment and Promevo

Have an understanding of all G Suite / Google Workspace and Promevo products to be able to provide high level technical responses as well as demonstrations of the products

Obtain certifications through Promevo or Google University to expand knowledge on Google products available for sale

Keep up-to-date on recent developments in G Suite/Workspace/gPanel and communicate those updates to customers

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sales experienceCustomer relationship managementG Suite / Google WorkspaceHubspotGPanelTechnical responses