Dispute Resolution Specialist @ Cornerstone Capital Bank | Jobright.ai
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Cornerstone Capital Bank · 8 hours ago

Dispute Resolution Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp
ftfMaximize your interview chances
Financial Services
Hiring Manager
Dana Bustos- National Talent Matchmaker
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Responsibilities

Investigate and resolve disputes related to debit card transactions, ACH transactions, and mis-posted items in compliance with Reg E guidelines.
Accurately process account adjustments to resolve errors or discrepancies.
Communicate effectively with customers to gather necessary information and provide updates on dispute status.
Ensure all disputes are handled within mandated timelines and meet all regulatory requirements.
Maintain up-to-date knowledge of Regulation E and other relevant financial regulations.
Document dispute casework and resolutions in accordance with audit and compliance standards.
Analyze transaction data to identify patterns, anomalies, or fraudulent activities.
Prepare and submit regular reports on dispute trends and resolution timelines.
Work closely with internal teams, including fraud prevention, customer service, and operations, to ensure seamless dispute management.
Liaise with external networks or financial institutions as needed for dispute resolution.
Occasionally perform other Deposit Operational duties as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Regulation E knowledgeACH transactionsDebit card transactionsFinancial systems proficiencyDispute resolution softwareCustomer service focusOrganizational abilities

Required

High school diploma or equivalent required
Minimum of 2-3 years of experience in a financial institution or operations role involving debit card disputes, ACH disputes, or similar processes
Strong knowledge of Regulation E and its application in financial disputes
Proficiency in handling ACH, debit card transactions, and general ledger adjustments
Excellent analytical and problem-solving skills
Strong attention to detail and organizational abilities
Exceptional communication and interpersonal skills, with a focus on customer service
Proficiency in financial systems and dispute resolution software
Ability to work under pressure and meet tight deadlines
High level of integrity and ability to handle sensitive information with confidentiality
Proactive and self-motivated, with a strong commitment to continuous learning

Preferred

Bachelor’s degree in finance, business, or a related field preferred

Benefits

Full benefits package
Performance-based bonus

Company

Cornerstone Capital Bank

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We are a team of dynamic, enthusiastic, and service-oriented individuals who want to make banking and mortgages easier for you.
location
Houston, Texas
people-size51-200 employees
web-link
https://www.cornerstonecapital.com/

Funding

Current Stage
Growth Stage

Leadership Team

S
Scott Almy
President and Chief Executive Officer
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Dana Bustos - National Talent Matchmaker
Talent Acquisition Manager and Business Line Partner, VP
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Company data provided by crunchbase
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