RQI Partners, LLC · 10 hours ago
Technical Product Manager
United States
Full-time
Remote
Mid Level
$85K/yr - $90K/yr
3+ years exp
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Responsibilities
Manage and prioritize RQI1Stop, LLP, and NRP LP platforms hotfixes, impact analysis, and success measurements matrix
Collect information and provide problem statements, root cause, workaround, and status updates to internal stakeholders.
Acquire a deep understanding of the technical infrastructure, product offerings, and target audience of the RQI1Stop, LLP, and NRP LP platforms.
Act as a subject matter expert, providing guidance and insights to the team and other stakeholders on technical and product-related matters.
Work closely with regional business teams to align related business priorities.
Document solutions, workarounds, and assess them for both technical and business teams.
Identify emerging issues and trends for all supported platforms by trending analysis dashboards in Salesforce, Jira, and Power BI.
Lead daily support working sessions with system analysts and development teams.
Effectively cooperate with technical development teams to manage escalated issues.
Participate in SAFe product release activities related to 2nd and 3rd line support.
Liaise with partners on integrations issues and resolutions.
Perform second-level problem troubleshooting, incident resolution, and periodic platforms health checks.
Ensure that customer receive quality and timely support by assisting the 1st line customer Support & Implementation, and Impact Manager teams.
Qualification
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Required
Bachelor’s degree in computer science or related field or equivalent combination of education and experience.
Minimum 3 years’ experience in Agile product management, or as a business analyst, system analysis and technical end-user support leadership.
Proficiency with SQL, DB concepts, Excel, and network configuration is highly desired.
Experience in troubleshooting system integration and network issues.
Critical thinking ability and strong problem-solving capacity.
Good interpersonal and client-handling skills, with the ability to manage expectations and explain technical detail.
Ability to multi-task and switch gears easily.
Work efficiently and collaboratively in a team environment.
Ability and willingness to work in a high-pressure environment.
Ability to accommodate global time zone (mainly early meetings EST) and collaborate effectively across different regions.
This position requires quarterly travel to India.
Company
RQI Partners, LLC
The American Heart Association and Laerdal Medical formed RQI Partners as their service provider for RQI, HeartCode, and other quality improvement solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
B
Brian Eigel
CEO
Company data provided by crunchbase
