PCMI Corporation · 11 hours ago
Professional Services Project Manager
USA
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Deliver our software solutions in time and on budget, being on top of project status and always being proactive in driving issue resolution forward.
Demonstrate multi-disciplinary team leadership by effectively utilizing internal and external resources.
Build Trusted Advisor relationships with clients while performing project management best practices throughout the course of all project phases.
Communicate and gather requirements from key stakeholders to formulate a business vision and determine the scope of the project.
Ensure completion of deliverables, managing schedules, customer expectations, meeting milestones, and ensuring customer and project success.
Strong focus on maintaining client satisfaction, enhancing the PCRS package, and communicating successfully to the development team.
Create implementation plans and manage changes to project scopes, schedules, and costs using appropriate verification processes.
Proactively monitor clients’ transactions and processes, perform analysis, and provide recommendations to necessary parties to ensure customer satisfaction with PCMI products and services.
Clearly and tactfully articulate problems, resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via conference calls, WebEx, and in person.
Proactive follow-up (daily/weekly) with customers on project status to drive on-time delivery.
Perform ongoing review of project status to identify any project risks along with risk mitigation plan.
Report weekly to management on accomplishments, activities, and progress against goals and objectives; engage management appropriately and in a timely manner in problem determination, remediation, and resolution.
Represent the company at industry conferences and events as needed.
Qualification
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Required
Bachelor's Degree in Computer Science, Business, Engineering, Information Technology, or related field or equivalent work experience.
3+ years as a customer facing Project Manager implementing SaaS solutions.
Experienced in resource scheduling, utilization targets, owning a budget, and have worked extensively in Professional Services.
Passionate about customer success, building relationships, and learning.
Complete knowledge and understanding of the software development lifecycle (SDLC).
Expertise in creating technical documentation, functional design documents, and workflow processes.
Competent with application software implementation and testing practices.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to function well in a high-paced and at times stressful environment.
Ability to problem-solve and proactively resolve issues.
Available for flexible national and international travel to client sites.
It is required for this role to be in the Park Ridge, IL office 2 days per week if candidate is located in the Chicagoland area.
Preferred
PMP Certified.
Implementation experience with 4 month or longer deployment timelines that include data conversions and process improvement.
Benefits
Health, Dental & Vision Insurance
Short & Long Term Disability Insurance
Flexible Spending Account (FSA)
Voluntary Life Insurance
401k with Company Match
Paid Time Off
10 Paid Holidays
Paid Parental Leave
Commuter Benefits
Annual Bonus Program
Professional Development Opportunities & Certification Bonuses
Employee Events
Company
PCMI Corporation
Administration Software for F&I Products and Service Contracts
201-500 employees
H1B Sponsorship
PCMI Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Growth StageTotal Funding
unknown2021-01-25Series A· undefined
Leadership Team
Ben Rayas
VP - Consumer Strategy
Renaldas Budrys
VP of Lender Compliance Solutions
Recent News
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