Jerry · 12 hours ago
Director, Customer Operations & Strategy
OR
Full-time
Remote
Director/Executive
6+ years exp
Maximize your interview chancesArtificial Intelligence (AI)Auto Insurance
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Responsibilities
Build and maintain a high-performance culture among both onshore and offshore teams by setting ambitious goals, holding our teams accountable to those goals, rewarding top-performance, and addressing underperformance quickly.
Plan for hiring (onshore and offshore) and work closely with recruiting to bring on high caliber team members. Redesign and enhance onboarding and training programs for onshore and offshore teams, ensuring a comprehensive and well-organized curriculum. Ensure readiness assessments before new hires begin handling customer interactions.
Partner with our automation and app teams to help reduce incoming calls, texts, and requests, contributing to automation goals, and work to understand and improve our chatbot and voicebot performance.
Define and own workflow improvements, including the development of offshore teams. Help balance efficiency with customer experience while adhering to licensing requirements.
Work with our leadership team to evaluate and improve current systems (e.g. omni-channel solutions and the use of tools like Front and Talkdesk).
Qualification
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Required
Bachelor’s degree in an intellectually rigorous discipline
6+ years experience managing inbound contact center teams (sales or customer support)
Demonstrated success in optimizing business processes and/or operations
Proficiency in Excel and comfortable with data analysis
Company
Jerry
Jerry is America's first AllCar™ app. Drivers compare car insurance policies, loans, and repair costs, and get rewarded for safe driving.
201-500 employees
H1B Sponsorship
Jerry has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2021 (4)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$242MKey Investors
Park West Asset ManagementTriplePoint CapitalGoodwater Capital
2023-08-02Series C· $110M
2022-04-29Debt Financing· undefined
2021-08-10Series C· $75M
Leadership Team
Art Agrawal
CEO & Co-Founder
Musawir Shah
Co-Founder and Chief Technology Officer
Company data provided by crunchbase
