Pyramid Consulting, Inc · 8 hours ago
Customer Service Associate Representative
United States
Contract
Remote
Entry Level
$16/hr - $16.25/hr
1+ years exp
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Responsibilities
Conducting research on each case, reaching out to the physician's office, making out bound calls to our members, and fielding incoming calls from members.
Track and communicate system errors in an expediential and thorough manner.
Self-report metrics successfully and regularly.
Take requests for care management from patients, physician offices or imaging centers.
Research issues regarding the certification process and forward to the appropriate parties.
Delivers basic technical, administrative, or operative Customer Service tasks.
Performs simple data entry, sorts requests, and maintains files.
Understands simple instructions and procedures.
Performs Customer Service duties under direct instruction and close supervision.
Work is allocated on a day-to-day or task-by-task basis with clear instructions.
Entry point into professional roles.
Delivers basic technical, administrative, or operative Customer Service tasks.
Performs simple data entry, sorts requests, and maintains files.
Understands simple instructions and procedures.
Performs Customer Service duties under direct instruction and close supervision.
Work is allocated on a day-to-day or task-by-task basis with clear instructions. Entry point into professional roles.
For our Consumer Engagement Preventive care program, these representatives duties include reaching out to members for various health plans to inform them of their eligible cancer screenings/wellness visits, while also scheduling their appointments.
The function of this program is to speak with our members to inform them of their yearly mammogram, yearly cervical cancer screening, Colonoscopy and/or annual wellness visit.
The representative will schedule their appointments and confirm the procedure was performed.
Agents will be making outbound calls through an automated dialer, manual outbound calls as well as receiving inbound calls from the member.
Connect with an average of 50-80 inbound and outbound callers per day, including members and physician's offices.
Build rapport with members, providing a full concierge service that includes everything from assistance with selecting the proper treatment locations.
Utilize the script pathway to educate members on facilities, screening options, and alternative treatments, and ask follow-up questions to determine their best options.
Meet or exceed performance metrics related to scheduling appointments and appointment confirmations.
Consistently multitask and conduct research on each case, toggling through various applications on multiple screens.
Ability to be empathetic understanding that we are dealing with sensitive content with our members.
Qualification
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Required
1+ year previous experience in a contact center setting on outbound calls or dialer experience ideally preferred, and or telephonic sales experience
Must be able to type more than 30 words per minute
Customer Service Skills (history of customer service exp)
Must have basic computer understanding/skills
Education: High School diploma or equivalent
Note-Need a hard-wired internet set up with at least 5 mbps of upload speed and 10 mbps download speed
Must be able to work any shift between 8am-8pm EST Monday-Friday
Preferred
Skills- Call Center, Typing, Sales
Customer Service Skills (history of customer service exp) preferred
Benefits
Health insurance (medical, dental, vision)
401(k) plan
Paid sick leave (depending on work location)
Company
Pyramid Consulting, Inc
Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets.
5,001-10,000 employees
H1B Sponsorship
Pyramid Consulting, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (77)
2022 (60)
2021 (62)
2020 (93)
Funding
Current Stage
Late StageLeadership Team
Sanjeev Tirath
Founder & CEO
Recent News
Atlanta Business Chronicle
2023-11-09
Company data provided by crunchbase
