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Company

Hologic, Inc. · 10 hours ago

BSH Field Service Engineer - Tucson, AZ

Tucson, AZ

Full-time

Remote

Entry, Mid Level

$62K/yr - $97K/yr

2+ years exp

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BiotechnologyHealth Care

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Responsible for the installation and service of Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components.

Establish and maintain a high level of customer satisfaction with Hologic's products, support and service.

Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.

Assist other Field Engineers as necessary.

Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM.

Complete and submit all required paperwork on time and accurately.

Train customers on the basic operation and use of Hologic products.

Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements.

Provide support at conventions, trade shows and customer trials.

Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned.

Manage inventory, keep accurate records, and return unused and failed parts promptly.

Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory.

Manage the assigned territory in an organized fashion.

Perform PM’s on time, provide expeditious on-site response and minimize equipment downtime.

Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.

Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Mechanical aptitudeField service experienceComputer literacyDOSWindowsUNIXNTSolarisSchedulingTechnical trainingX-ray equipmentDigital imagingComputer networks

Required

Must be a self-starter, able to travel and work independently with minimal supervision

Must be capable of multi-tasking, setting priorities and scheduling work activities

Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments

Willing to work flexible hours and overtime on short notice

Position requires the ability to be 'on call' after normal working hours

Depending on location, position may require frequent overnight travel

Must have reliable transportation, possess a valid driver’s license, and carry adequate auto insurance

High degree of mechanical aptitude

Excellent communications skills, both written and verbal are required

Associate's Degree or equivalent in electronics, computer science or related technical discipline is required

Strong computer literacy

Must be able to lift a minimum of 50 pounds

Preferred

2-4 years experience in a field service position working with customers to resolve problems related to x-ray, digital imaging or related medical equipment

Experience designing, installing, or maintaining computer networks highly desirable

Certified training and/or working knowledge of UNIX /NT/Solaris or other software operating systems

Company

Hologic, Inc.

Glassdoor

3.8

We’re an innovative medical technology company whose purpose is to enable healthier lives everywhere, every day.

Founded in 1985

Marlborough, Massachusetts, USA

5,001-10,000 employees

http://www.hologic.com

H1B Sponsorship

Hologic, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (9)

2022 (26)

2021 (23)

2020 (13)