Southern California Edison (SCE) · 8 hours ago
Business System Analyst, Senior Specialist - IVR & Systems
Redlands, CA
Full-time
Remote
Senior Level
5+ years exp
Maximize your interview chancesCommunications InfrastructureElectrical Distribution
Insider Connection @Southern California Edison (SCE)
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Generates insights to operational performance, recommends solutions, and leads efforts to operationalize
Provides impact assessment and recommendations on various solutions
Conducts process assessments and develops process maps
Translates business requirements to detail-level system specifications and evaluates against current system capabilities
Produces reports and dashboards with a focus on visualizing data to support the reporting and analytics needs of the group
Monitors system implementation ensuring user satisfaction while being hands-on in support of implemented solutions
Ensures user satisfaction by providing preventative maintenance, troubleshooting, and timely resolution of more complex problems
Automates the hand-off of code releases from development to operations
Captures process maps and flow diagrams for new or existing solutions as part of operational excellence
Monitor project progress and deliverables against business expectations
A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Five or more years of experience in information technology development.
Preferred
Three or more years of experience providing technical support to analyze and resolve production issues, as well as, developing and implementing process and technical improvements.
Experience supporting the implementation and management of a cloud-based software.
Basic to intermediate experience using SQL, including running/updating queries/scripts, and understanding relational databases.
Experience partnering and/or leading cross-function teams (business, IT, vendors and contractors) to define requirements and implement enhancements or new solutions, as well as, analyzing and resolving complex technical issues.
Advanced knowledge using Excel tools to analyze data and create ad hoc and routine reports.
Advanced knowledge of Visio to support creating and editing technical process flows.
Experience using MS Project and Access.
Experience reviewing complex logs and performing analytics using multiple data sources and types.
Experience developing and managing project plans.
Company
Southern California Edison (SCE)
As one of the nation’s largest electric utilities, we’re bringing more clean and renewable sources of energy to Southern California.
10,001+ employees
H1B Sponsorship
Southern California Edison (SCE) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (3)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$500M2024-09-03Debt Financing· $500M
Leadership Team
Caroline Choi
Senior Vice President - Corporate Affairs
Heather Rivard
Senior Vice President - Transmission & Distribution
Recent News
2024-05-07
Company data provided by crunchbase
