ExamWorks · 8 hours ago

Scheduling Coordinator

Minneapolis, MN

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Schedules examinations through IME Centric or office specific system database.

Schedules and confirms appointment dates and times with physicians' offices.

Communicates with clients regarding appointment scheduling, physician CV's, appointment changes, no shows, cancellations, and receipt of medical records and/or images.

Coordinates with the client to obtain required medical records prior to examination.

Prepares the chart by ensuring all records required are included, creates a cover letter detailing specific client questions, issues, and service requests and routes to the provider and/or to the exam location prior to examination.

Prepares and sends exam notification letters daily.

Communicates with physicians, clients and or examinees regarding any schedule changes. Responsible to submit client invoice and/or issue to accounting if charges are incurred.

When required, responsible for ensuring prompt pre-payment for services issued.

Coordinates ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed. Ensures the appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation.

Handles and responds promptly to incoming calls, e- mails or faxes from physicians or clients requesting report status and/or information.

Provides support and/or coverage to satellite offices as needed.

Arrange lodging and or transportation for out-of-town examinees, assists with directions, etc.

Processes mail, deliveries and shipments as needed.

Participate in various educational and or training activities as required.

Perform other duties as assigned.

Qualification

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Medical office experienceCustomer service skillsComputer operationFax operationCopier operationScanner operationTelephone operation

Required

High school diploma or equivalent required.

A minimum of one year related experience; or equivalent combination of training and experience.

Ability to operate computer, fax, copier, scanner, and telephone.

Must be able to multitask.

Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.

Must be able to work independently, prioritize work activities and use time efficiently.