Pramata · 8 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

3+ years exp

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Hiring Manager

Sarah Saldaña Custer

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Responsibilities

Own the customer relationship through value delivery, adoption, and ultimate satisfaction of their business goals to drive retention and growth

Act as a trusted advisor to all levels of customer contacts, from Executive/Sponsors, Project Champions/Managers, through end users to optimize utilization of the Pramata platform

Understand your customer’s objectives and develop & maintain customer roadmaps to maximize customer ROI through alignment to their strategic business initiatives

Provide project oversight for customer’s initial implementation, ensuring an efficient customer experience and shortening time-to-value

Proactively monitor customer usage, subscription, and overall product stickiness

Engage end users to provide training and drive usage. Ensure awareness & adoption of new features

Collect feedback from end users to inform product roadmap, collaborating with our product team to drive innovation in our agile delivery model

Partner with Sales, Marketing, and Product teams to support events, renewals, and expansion opportunities

Help secure customer references and create case studies

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer enablementSaaS experienceProject managementContract managementSalesforceMicrosoft ExcelMicrosoft WordMicrosoft PowerPointGoogle Apps for Business