Service Desk Analyst @ General Dynamics Information Technology | Jobright.ai
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General Dynamics Information Technology ยท 9 hours ago

Service Desk Analyst

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Information Technology
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Responsibilities

Install, modify, and repair computer hardware and software both in person and through the use of remote access tools.
Provides end-user software and hardware troubleshooting.
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Assists in the administration of e-mail, Microsoft office, etc.
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
Create, monitor, and resolve customer Request and Incident tickets.
Familiar with the Windows 10 and Windows 11 operating system.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Computer HardwareComputer SystemsWindows 10Windows 11

Required

HS/GED
1+ years of related experience
Computer Hardware
Computer Systems
Troubleshooting
Familiar with the Windows 10 and Windows 11 operating system
Able to remain calm in stressful situations and deescalate customer frustrations
Have a positive and professional manner

Benefits

Variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
15 days of paid leave per calendar year
10 paid holidays per year
Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

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General Dynamics Information Technology has worked across the full spectrum of government and business for decades. It is a sub-organization of General Dynamics.

Funding

Current Stage
Late Stage

Leadership Team

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Ben Buckley
Vice President, Business Area
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Katharine Murphy
VP Cybersecurity, Preparedness and Enforcement
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Company data provided by crunchbase
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