Samsung SDS America ยท 9 hours ago
Technical Writer, ServiceNow
Ridgefield Park, NJ
Full-time
Remote
Mid, Senior Level
5+ years exp
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Responsibilities
Collaborate with technical staff and product teams to gather comprehensive product specifications and features
Create, update, and maintain tailored documentation for various personas including end-users, managers, admins, solution consultants, and developers. Documentation includes product guides, FAQ, release notes
Ensure all documentation is technically accurate, clear, consistent, and easily understandable
Develop and manage a technical knowledge base that serves as a resource for in-depth technical information
Incorporate visual aids, diagrams, and charts to support textual content and facilitate better understanding
Work closely with product management, development teams, and customer service to ensure documentation and training materials align with user needs and product evolution
Engage with users and stakeholders across various levels to gather feedback and enhance documentation and training efficacy
Act as a liaison between technical teams and non-technical users, facilitating clear and effective communication of complex concepts
Stay updated on ServiceNow platform updates, features, and industry trends
Qualification
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Required
Bachelor's degree in Technical Writing, Education, Communication, or a related field (or equivalent experience)
5+ years of proven experience in technical writing in a technical or complex product environment
Experience in writing technical documentation for software platforms (e.g. API documentation)
Strong conversational knowledge of technology principles, including APIs, Swagger, SDKs, authentication, programming languages and version control
Excellent written and verbal communication skills, with a keen eye for detail
Strong ability to translate complex technical information into clear, user-friendly language
Proficiency with documentation tools like Microsoft Office Suite, Adobe Suite, and Confluence
Strong organizational and project management skills, with the ability to manage multiple projects simultaneously
Business traveling up to ~25%
Must be authorized to work for any employer in the U.S.
Preferred
Experience in documentation/training of ServiceNow product
Understanding of Enterprise Mobility Eco-System
Certification in technical writing or instructional design
Knowledge of multimedia and graphic design tools
Benefits
Top-notch medical, dental, vision and prescription coverage
Wellness program
Parental leave
401K match and savings plan
Flexible spending accounts
Life insurance
Paid Holidays
Paid Time off
Additional benefits
Company
Samsung SDS America
Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Daniel H.
Manager Strategic Partnership Digital Health
Hea Mi Woo
Executive Assistant to CEO
Company data provided by crunchbase
