Abnormal Security · 9 hours ago
Professional Services Consultant
Remote - USA
Full-time
Remote
Mid Level
$93K/yr - $110K/yr
3+ years exp
Maximize your interview chancesArtificial Intelligence (AI)Cyber Security
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Responsibilities
Oversee the deployment of Abnormal Security products for Self-Serve customers, ensuring a swift time-to-value (TTV) to maximize customer impact.
Address configuration or setup issues during implementation, leveraging internal resources as needed to keep projects on track.
You’ll guide customers on best practices and help customers leverage the full potential of the Abnormal Security platform.
Proactively assess risks and potential blockers, escalating complex issues to relevant teams (Engineering, Product) to ensure resolution.
Coordinate with Sales, Product, Engineering, and Support teams to meet project needs and resolve issues effectively.
Keep customers and internal stakeholders informed of project status, risks, and any issues, ensuring transparency and alignment.
Uphold Abnormal's quality standards, ensuring all project work meets or exceeds expectations.
Enhance the Professional Services Customer Satisfaction Program, driving higher response rates and fostering excellence in service delivery.
Qualification
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Required
Skilled in deploying and managing SaaS products and cloud infrastructure (e.g., AWS, Azure, Google Cloud) within customer environments.
Understanding of networking basics, security protocols, and email security concepts (SPF, DKIM, DMARC) to support customer configurations and troubleshoot effectively.
Knowledge of API use and integration processes to connect Abnormal Security with other tools in the customer’s tech stack.
Strong technical analysis skills to diagnose and resolve complex deployment issues quickly, even with limited information.
Capable of handling multiple projects, prioritizing tasks, and meeting deadlines to keep deployments on schedule.
Proactive in identifying risks and escalating issues as needed to maintain project momentum.
Excellent written and verbal skills for explaining complex technical concepts in an accessible way for non-technical customers.
Skilled in building rapport with customers and collaborating with internal teams (Sales, Customer Success, Support) for smooth deployments.
Commitment to accuracy and quality, both personally and within the team, to maintain high work standards.
Embraces the dynamic nature of a high-growth technology environment.
3+ years in technical support or Professional Services consulting, managing delivery of enterprise-grade, cybersecurity-related SaaS platforms in a high growth environment.
Benefits
Bonus
Restricted stock units (RSUs)
Benefits
Company
Abnormal Security
Abnormal Security is an email security company that protects enterprises and organizations from targeted email attacks.
501-1,000 employees
H1B Sponsorship
Abnormal Security has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (10)
2022 (11)
2021 (16)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$534MKey Investors
Wellington ManagementCrowdStrike Falcon FundInsight Partners
2024-08-06Series D· $250M
2023-03-29Series Unknown· undefined
2022-05-10Series C· $210M
Leadership Team
Evan Reiser
CEO and Co-Founder
Sanjay Jeyakumar
CTO, Co-Founder, and Head of R&D
Recent News
2024-11-22
2024-11-20
Crunchbase News
2024-10-10
Company data provided by crunchbase
