Avalara · 9 hours ago

Product Solution Consultant - ECM

United States

Full-time

Remote

Mid Level

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ComplianceE-Commerce

No H1B

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Responsibilities

Every day you will respond to incoming requests from sales executives and customer account managers to help them close deals.

You will hold office hours to train and advise salespeople on ECM and how to attach it to their deals.

You will also hold Q&A in these sessions.

Work across the New and Existing Business Sales organization to assist sales teams in driving revenue for your designated product(s).

Be the subject matter expert for the ECM product to include building deep levels of product knowledge, customer domain knowledge and industry knowledge.

Help sales executives and customer account managers understand their prospects/customers' business environment and provide valuable actionable recommendations to drive product attachment and end to end solutions.

Provide sales executive and customer account manager deal support from discovery and qualification, to product demos to deal negotiations, to quote support and closing.

Articulate and present the value delivered by Avalara products and services to various levels within a customer organization.

Develop plans to deliver on strategic product budget targets, including how to increase the product knowledge and acumen of sales teams.

Create & maintain regular bookings forecasts and report out on bookings performance to leadership.

Work in a team environment with multiple internal teams to solve problems and deliver results.

Represent the ‘Voice of the Customer', surfacing key product and business insights to help drive innovation for Avalara teams, i.e., Product, Marketing, Implementation, Support, etc.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Exemption Certification ManagementSales SupportProduct KnowledgeCustomer Domain KnowledgeStrategic Planning

Required

Experience with Exemption Certification Management is needed for role.

The ECM Product Solution Consultant will serve as the subject matter expert (SME) for the ECM product and will be considered the go-to resource for the new and existing business sales organizations; from training and enablement to deal support throughout the sales executive and customer account manager sales motions.