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Company

Flock Safety · 10 hours ago

Deal Operations Analyst, Q2C

United States

Full-time

Remote

Mid Level

$75K/yr - $105K/yr

4+ years exp

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ManufacturingPublic Safety

Comp. & Benefits

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Responsibilities

Intake of support cases for our sales team, providing systems and process support to our front-line sales reps, and escalating as necessary.

Works closely with internal stakeholders from Revenue, RevOps, Finance, Product, and Legal.

Become an expert in our sales process and sales tech stack, allowing you to support in the moment issues.

Support Revenue and Customer Success teams through Account and Contract Reconciliation & Data Governance within Salesforce.

Manages/Support conversations with customers to explain their current and new invoicing/contract structure.

Prioritize & triage daily queues as a subject matter expert meeting SLA requirements with precise attention to detail.

Support Sales teams in providing our customers with a smooth procurement and purchasing experience.

Collaborate with Finance, Revenue, Revenue Operations, and Business Systems teams to complete quarterly projects and sprints related to process and system improvements.

Become an expert in Flock's products, pricing, and sales programs, allowing you to work with sales representatives to ensure accurate and enticing sales quotes are sent to customers.

Communicate effectively with and respond to/act on requests both from internal stakeholders and directly from customers/partners

Act as first-line control for contractual risk management, ensuring that contracts are reviewed and approved in line with company policy and that deviations are appropriately escalated/monitored.

Ensure that appropriate filing and attribution is maintained for all customer agreements.

Support the Sales and Post-sales teams with all back-office processes and driving Salesforce compliance.

Maintain process documentation and training material as process and tech stack are updated.

Other tasks might be required from time to time.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Deal Desk OperationsSalesforceSalesforce CPQQuote-to-CashContracts ManagementAccount ReconciliationSaaS Sales SolutionsMS OfficeGoogle DocsDocuSign CLM

Required

Combined experience of 4+ years in Deal Desk/Deal Operations or Finance/Billing Operations at a high growth technology company.

2+ years of experience with Salesforce.

2+ years of experience with Salesforce CPQ.

Advanced knowledge of Quote-to-Cash and systems end-to-end processes.

Experience with contracts, account reconciliations, and co term agreements.

Ability to learn on the go, be a self-starter.

High attention to detail.

Advanced MS Office skills.

Advanced Google Doc skills.

Preferred

Experience with SaaS sales quote & agreement solutions preferred.

Experience with DocuSign CLM a plus.

Benefits

Flexible PTO : We seriously mean it, plus 11 company holidays.

Fully-paid health benefits plan for employees : including Medical, Dental, and Vision and an HSA match.

Family Leave : All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2024, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

Mental Health: All employees receive an annual subscription to Headspace.

Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support

Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

WFH Stipend: $150 per month to cover the costs of working from home.

Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

Home Office Stipend: A one-time $750 to help you create your dream office.

Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies.