Be an early applicantLess than 25 applicants

Company

Dandy · 7 hours ago

Customer Experience Capacity Facilitator

United States

Full-time

Remote

Mid Level

3+ years exp

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DentalHealth Care

H1B Sponsor Likely

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Responsibilities

Gain an in-depth understanding of all customer service department's processes and functions. Identify key variables that influence capacity, then develop and suggest changes for enhancing workflow optimization.

Manage day-to-day capacity operations including scheduling and staffing.Implementing necessary changes smoothly and managing change effectively.

Communicate with supervisors and managers about any scheduling gaps, conflicts or changes that need to be implemented.

Responsible for weekly staffing and headcount allocation planning decisions based on analyzing volume and demand data.

Maintain, refine and/or improve operational tooling to meet customer expectations.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Capacity managementCustomer supportOperational toolingCRM Tech platformsChange managementRelationship building

Required

3+ years of capacity management experience required, preferably within a customer support function.

Skilled at learning an operations strengths, identifying and communicating areas of opportunity

Ability to prioritize tasks and delegate when appropriate across multiple systems/tooling

Desire to work in a high-velocity, ambiguous, and business-critical environment.

Adapts to change quickly and easily and performs effectively during times of change; demonstrates the ability to multi-task and manages competing priorities effectively

Builds respectful and effective working relationships; collaborates with others to achieve common goals

Conveys information clearly and concisely, both verbally and in writing; adjusts communication to meet the needs of the audience

Basic understanding of CRM Tech platforms and tooling, with the ability to learn new platforms quickly.

Familiarity with balancing state regulations and capacity demands.

Benefits

Healthcare

Dental

Parental planning

Mental health benefits

A 401(k) plan

Paid time off

Company

Dandy

More than a dental lab—a complete digital solution

Founded in 2020

New York, New York, USA

501-1,000 employees

https://www.meetdandy.com/

H1B Sponsorship

Dandy has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2021 (1)