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Company

ITsavvy · 8 hours ago

Solutions Manager

United States

Full-time

Remote

Senior Level

$60K/yr - $190K/yr

7+ years exp

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Information Technology

Growth Opportunities

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Responsibilities

Assist the Sales team with account support activities with the goal of meeting INOC’s sales objectives

Demonstrate deep knowledge of INOC’s service offerings and expertise

Deliver pre/post sales technical presentations, product sales presentations and demonstrations to potential and existing clients

Assess and translate client’s business and technical support requirements in to INOC’s service features and capabilities

Communicate with Service Transition, NOC Operations, Technology and ATS teams to assess capabilities match

Evaluate and discuss strategic positioning and options with Sales and other leadership

Develop proposals and review with INOC team

Respond to RFPs, provide technical responses for client requirements

Ensure client information is accurate in CRM database

Lead new client kick-off calls with handoff to Service Transition

Work with/communicate client issues to CX or Sales for resolution

Provide technical training to sales and client teams

Follow up with clients and internal teams on in-scope and out-of-scope questions to provide clarity and create addendums as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Network Management SystemsElement Management SystemsTrouble Ticketing systemsSales Engineer experienceSNMPWMITL1GRPCLayer 1 technologiesLayer 2 technologiesLayer 3 technologiesWirelessQoSOperating SystemsVirtualizationDatabasesWeb ServicesAIOpsGenAIFCAPSITILProcess managementWordExcelPowerPointGoogle AppsTime management skills

Required

Excellent working knowledge of Network Management Systems (NMS), Element Management Systems (EMS), Trouble Ticketing systems, including management protocols such as SNMP, WMI, TL1, gRPC, etc.

Good understanding of Layer 1, 2 and 3 technologies, Wireless, QoS, Operating Systems, Virtualization, Cloud, Databases, Web Services, and Applications in Enterprise & Carrier environments

Understanding of the use and impact of AIOps and GenAI in NOC operations.

Good understanding of FCAPS, ITIL; strong process management skills

7+ years of relevant experience as a Sales Engineer or equivalent

Ability to engage with senior management at various organizations

Excellent communication, presentation, listening and writing skills

Strong organizational and time management skills

Excellent Word, Excel, PowerPoint and Google Apps skills

Bachelor’s degree

Company

ITsavvy

ITsavvy is one of the fastest growing, end-to-end IT firms with industry-leading IT infrastructure solutions combined with a comprehensive value-added resale business.

Founded in 2004

Illinois City, Illinois, USA

501-1,000 employees