84 applicants

Company

Precisely · 2 days ago

Technical Consultant

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Big DataCloud Data Services

H1B Sponsor Likely

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Responsibilities

Perform Managed Services tasks based on contractual SLAs (service level agreements) including daily physical checks of Precisely products, error resolution, product configuration changes, product updates, basic skills transfer, solution testing and weekly status reporting.

Maintain a consistent communication channel with customers and partners to resolve issues.

Follow established Managed Services best practices to deliver consistent and effective monitoring, alerting, and incident response for Precisely products.

Act as a product SME who can advise the customer on HA products.

Contribute to the development and documentation of best practices and methodologies based on customer

Participate in on-call rotation for customers with 24x7 alerting.

Maintain industry and Precisely certifications, as required.

Work with Manager to identify potential revenue generating opportunities.

Develop approaches to drive process efficiencies.

Other duties may be assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

HA solution productsISeries administrationAS400/IBMiDatabase replicationPrecisely ASSURE MIMIX/iTERAAdvanced network topologiesExcelWordOutlookSharePointPowerPointRelationship building

Required

5+ years working with HA solution products

Education or equivalent experience in computer system operations. AS400/IBMi, database, database to database replication experience preferred.

iSeries administration experience.

Flexible to work nights, weekends and holidays, as needed.

Manage own workload to ensure daily coverage of all assigned accounts.

Preferred

Experience supporting Precisely ASSURE MIMIX/iTERA products.

Working knowledge of advanced network topologies such as on prem and cloud-based solutions.

Proficient with Excel, Word, Outlook, SharePoint, Teams and PowerPoint.

Ability to build and maintain relationships with customers.

Company

Precisely

Glassdoor

4.1

Precisely is a data integrity company that specializes in data integration, data quality, and location intelligence.

Founded in 1968

Burlington, Massachusetts, USA

1,001-5,000 employees

https://www.precisely.com

H1B Sponsorship

Precisely has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (6)

2021 (4)