Caliber Collision · 8 hours ago

OE Field Program Manager

Lewisville, TX

Full-time

Remote

Senior Level

5+ years exp

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Motor Vehicle Manufacturing

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Responsibilities

Drive performance through others

Understand assigned OE partner expectations and review performance reporting and action plans with OE partners on a regular basis to keep program performance healthy for Caliber teammates while meeting success criteria for OEs, customers and other stakeholders

Ensure teammates are trained on processes and expectations for their specific role, monitor performance and communicate results with leadership

Assess center level performance relative to program expectations and contractual agreements.

Develop weekly and monthly reporting as assigned, analyze data, identify trends and action plan for performance improvement

Communicate and manage the change process for assigned programs and brands

Familiar enough with modern repair methods, equipment, training and tools to present Caliber recommendations to OE partners to ensure that vehicles are being repaired using the most appropriate repair methods

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

EstimatingRepair planningData analysisCollision repair experienceBodyshop operation knowledgeMicrosoft OfficeWorkflow analysisProject managementRelationship managementMentoring skills

Required

5+ years collision repair role which makes you very familiar with the operation of a bodyshop

3+ years in a professional function such as project, program, or process management

Must have valid driver's license and be eligible for coverage under Caliber's insurance policy (not an excluded driver)

Working knowledge of estimating and repair planning practices and functional use of the systems used by Caliber centers involved in assigned OE programs (such as, estimating, repair planning, quality control, shop management, etc.)

Proficient with Microsoft Office, including Word, Excel, Outlook and PPT with an emphasis on the ability to data mine, infer data, identify trends, and develop data-driven performance management plans

Excellent communication skills; both verbal and written to diverse audiences

Ability to organize and hold meetings amongst all levels of teammates

Relationship management, and mentoring skills

Advanced project management, analytical, problem-solving and workflow analysis and planning

Solid proficiency using standard office tools including Word, PowerPoint, Excel, Visio, and project planning tools

Advanced data analysis, presentation and communication skills

Highly effective communication and negotiation skills