Ollie · 8 hours ago

Senior Manager, Customer Insights

United States

Full-time

Remote

Senior Level, Lead/Staff

5+ years exp

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E-CommerceFood and Beverage

Comp. & Benefits

Insider Connection @Ollie

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Apply your experience in quantitative and qualitative research methods (including surveys, focus groups, and IDIs), to make confident recommendations about the need & best approach for collecting insights

Drive the end-to-end research process, starting with defining objectives alongside stakeholders, and including drafting, recruiting and deploying projects

Utilize your strong data analysis skills to slice data by important attributes and uncover compelling learnings

Connect the dots between research findings and first-party Ollie data, applying what you learn to make well-rounded business recommendations

Present your findings in an engaging and powerful way to colleagues and leaders and contribute to the democratization of data by sharing where applicable across the org

Alongside Ollie’s Director of Member Experience, you will maintain the health of Ollie’s Customer Insights program by contributing to the team roadmap, ensuring projects stay on track & on budget, and monitoring response rates

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Quantitative research methodsQualitative research methodsData analysis skillsConsumer insightsExcelGoogle SheetsCRM/database informationProject managementData visualization toolsStakeholder collaborationSensory testingMarketing degreeBusiness degreeHigh EQPet industry knowledge

Required

5-7 years of experience in consumer insights with experience applying learnings to business decisions.

Skilled researcher: knows how to pair the right methodology with the right objective and is skilled at asking questions in highly strategic, non-leading ways.

Innate ability to 'find the story' and skilled at explaining rationale & presenting recommendations to others, including Senior- and Executive-level leadership.

Vast data analysis skills (Excel/Google Sheets) & experience layering in CRM/database information to uncover a deeper understanding.

Self-starter with a high EQ and keen curiosity to learn and grow.

Extensive experience juggling multiple projects simultaneously and collaborating with stakeholders across different functions.

At least a college degree in marketing, business, or a related field.