Sierra7, Inc. ยท 8 hours ago
Call Center Supervisor
United States
Full-time
Remote
Mid Level
3+ years exp
Maximize your interview chancesAppsInformation Technology
No H1B
U.S. Citizen Only
Insider Connection @Sierra7, Inc.
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Responsibilities
Analyze and monitor live calls and work completed by agents for accuracy and policy adherence
Review the work of others to assess adherence and accuracy with process requirements
Review customer service documentation in various systems
Identify and document opportunities and clearly cite the correct work instruction or source of truth for the noted opportunity
Recognize trends and assist with possible preventative action including not limited to Business Process Improvement (BPI) recommendations
Work independently
Identify, communicate and implement opportunities for improving internal audit/rebuttal processes as requested
Other activities as assigned.
Qualification
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Required
High School Diploma / GED (or higher)
3-5 years of experience in a call center environment, with at least 1-2 years in a supervisory role.
Strong leadership and communication skills
Strong analytical skills and exceptional problem-solving skills
Excellent problem-solving abilities to handle escalated calls
Candidate must be a citizen of the United States.
Benefits
401K
Medical/Dental/Vision
Pet Insurance
LinkedIn Learning
Company
Sierra7, Inc.
Sierra7 is the premier business consulting, management, and technology solutions firm serving the needs of government and commercial clients.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Gina Gallagher
Chief Growth Officer
Laurie Johnson
Chief People Officer
Company data provided by crunchbase
