Hummingbird Healthcare · 6 hours ago
Help Desk Technical I
United States
Full-time
Remote
Entry Level
$20.43/hr - $20.43/hr
1+ years exp
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Responsibilities
Assist staff with necessary hardware setup.
Prepare and deploy devices to meet operational needs.
Perform basic application software installations.
Troubleshoot basic hardware issues and perform routine patching.
Monitor help desk tickets and ensure timely resolution according to SLAs.
Direct incoming requests to appropriate resolvers, escalating complex issues as needed.
Provide timely status updates for open tickets and demonstrate accountability in supporting users.
Provide basic support for MS Windows, Office 365, SharePoint, and Exchange administration.
Assist with installation, configuration, and troubleshooting under supervision.
Identify common issues and follow standard protocols to resolve them.
Assist in creating and updating articles and guides for common issues and solutions.
Maintain basic documentation for users and IT staff.
Qualification
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Required
1 year of experience in a help desk or technical support role.
Basic understanding of troubleshooting and providing technical support for Microsoft Windows, Office 365, SharePoint, and Exchange.
Experience with hardware provisioning, including basic equipment setup and troubleshooting.
Strong communication skills with the ability to provide timely updates and support to users.
Ability to follow instructions and standard protocols for managing support tickets.
Preferred
Familiarity with ITIL (Information Technology Infrastructure Library) best practices for service management.
Experience in a customer service-oriented role.
Basic problem-solving skills and a proactive approach to identifying and resolving technical issues.
Company
Hummingbird Healthcare
Elevating Patient Access. Creating Good Jobs.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$15.67M2024-06-14Seed· $9.87M
2023-06-23Debt Financing· $5.8M
Company data provided by crunchbase
