Elastic · 22 hours ago
Support Engineer (USA East)
United States
Full-time
Remote
Mid Level
$154K/yr - $243K/yr
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Responsibilities
Ensuring technical customer issues are serviced within our contractual SLA, and managed to resolution
Maintain strong relationships with our customers for the delivery of technical support
Have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction
Work across multi-cultural and geographically distributed teams
Qualification
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Required
Proven experience in Technical Support in a technology businesses.
A technical background in fields like; System Administration, Network Engineering, Software Engineering etc.
Strong verbal and written communication skills in English
A customer oriented focus
Experience in a Linux/Unix environment
Preferred
Knowledge of databases or search software technologies
Experience with SaaS and/or Distributed systems
You are a Team player; ability to work in a fast paced environment with a positive and adaptable approach
Proven strong technical understanding of software products
Collaboration with Developer teams on escalation issues
Curiosity is key! You have already researched our products and possibly downloaded our stack to test it out
Benefits
Health coverage for you and your family in many locations
Generous number of vacation days each year
We match up to $2000 (or local currency equivalent) for financial donations and service
Up to 40 hours each year to use toward volunteer projects you love
Minimum of 16 weeks of parental leave
Company
Elastic
Elastic builds software to make data usable in real time and at scale for search, logging, security, and analytics use cases.
Founded in 2012
1,001-5,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$162MKey Investors
New Enterprise AssociatesIndex VenturesBenchmark
2018-10-04IPO· undefined
2018-05-03Secondary Market· undefined
2016-07-01Series D· $58M
Leadership Team
Ashutosh Kulkarni
CEO
Shay Banon
CTO and Co-Founder
Recent News
2024-05-31
thefly.com
2024-05-31
2024-05-22
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