FreedomCare ยท 8 hours ago
Business Development Representative (CT / Remote)
West Hartford, CT
Full-time
Remote
Entry Level
$18/hr - $23/hr
2+ years exp
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Responsibilities
Ensure a seamless, complete, and effective enrollment process for all prospective clients into the SFC program
Be the initial point-of-contact for calls from prospective clients, caregivers or pending enrollees
Manage a high open caseload until the enrollment process is complete
Consistently meet monthly completed Start of Care (SOC)
Provide exceptional customer service and positive experience for potential patients/caregiver
Regular communication with a variety of Case Management agencies regarding patient authorizations
Navigate multiple systems and portals to determine eligibility and obtain authorization
Regularly achieve monthly new enrollee goals
Maintain data input, scheduling, document uploading and initiate patient enrollment confirmation or rejection communications
Qualification
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Required
Experience in high-volume inbound and outbound call environment
Bilingual in Spanish
Motivated to help patients/caregivers with the drive to exceed open case targets and metrics
Must have poise and patience when dealing with clients
Excellent written and verbal skills; ability to comfortably resolve issues over the telephone
Computer proficiency required; strong typing skills and ability to leverage technology to identify, research and solve customer issues
Keen attention detail, metrics driven, excellent time management skills
High empathy and collaborative team player
Flexibility and openness as the role and responsibilities may change and/or evolve as we grow!
Preferred
2+ years of relevant experience in a similar position is preferred
Healthcare/startup experience
Benefits
Competitive compensation
Medical benefits
Retirement plans
Wellness programs
Fun company events
Ongoing learning opportunities
Company
FreedomCare
As a leading CDPAP provider, FreedomCare helps you reclaim your right to health and happiness
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Yoel Gabay
Founder and CEO
Company data provided by crunchbase
