SingleFile · 8 hours ago

Operations Specialist - (Multi-state Legal filing and compliance) Remote 9 - 6pm Pacific Standard Time hours

United States

Full-time

Remote

Mid Level

$50K/yr - $65K/yr

3+ years exp

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Responsibilities

Interact with Secretary of State agencies and our filing partners to fulfill customer orders and confirm state filing requirements

Engage directly with customers to address their questions and concerns via chat, email, and/or telephone

Maintain and update new customer accounts and troubleshoot account issues

Work with Product, Engineering, and Finance to coordinate solutions for customer needs

Organize and manage a large number of tasks

Act promptly to situations and events that require a quick response or turnaround

Qualification

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Filing experienceCompliance managementGoogle WorkspaceSlackProofreadingTask management

Required

3+ years filing experience working in the corporate legal world or managing compliance filing for companies in multiple states and jurisdictions

Thrive on getting it right for the customer

Revel in the details while adhering to tight deadlines and customer concerns

Are comfortable balancing several ongoing tasks and managing priorities

Maintain a calm, composed manner when customers are stressed, impatient or require lots of handholding

Your confidence shows in your verbal and written communication skills, including excellent grammar and proof-reading

Have spent time in the corporate legal world or managing filings for companies

Are a self-starter with enthusiasm who can work independently with minimal oversight on projects but is a team player and can support projects when needed

Willing to roll up sleeves (no job too big, no job too small)

Proficiency with Google Workspace, Slack and comfortable learning new technologies