Providence Health Plan · 1 day ago

Program Manager, Healthcare Experience Remote

California, United States

Full-time

Remote

Mid Level

$41.71/hr - $66.03/hr

3+ years exp

Maximize your interview chances

Health CareHealth Insurance

Insider Connection @Providence Health Plan

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Responsible for program coordination and management for experience improvement initiatives across the enterprise.

Develop and drive the overarching experience strategy for the organization while working with cross-functional teams to implement improvement activities.

Organize enterprise efforts surrounding Healthcare Experience improvement strategies through project management, portfolio organization, and data driven approaches.

Interface with vendors and support vendor programs and efforts.

Work with PSJH partners to create a differentiated healthcare experience for shared Providence members.

Act as a change agent to center the Health Plan around healthcare experience creating a culture of true advocacy for our members, provider partners, and customers.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Process ImprovementOrganizational ManagementProject ManagementCAHPSHealthcare ExperienceMember ExperiencePatient ExperienceStars