Clue Insights · 9 hours ago

Solution Implementation Manager / Customer Success Manager | 100% Remote Role - CLUE (getclue.com)

United States

Full-time

Remote

Mid Level

$70K/yr - $78K/yr

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Responsibilities

• Software Implementation: Carry out the end-to-end implementation of Clue’s equipment management software for new customers, ensuring a smooth transition and integration with their current systems.

• Customer Success: Lead weekly success calls with customers to provide training, support, and guidance throughout the software rollout process, from proof-of-concept stage to complete roll-out.

• Ongoing Engagement: Maintain maximum customer satisfaction, conducting monthly meetings with customers who have completed the rollout, training on new functionalities, gathering feedback, and exploring opportunities for expanding the use of Clue to new modules or areas within the customer’s operations.

• Contract Renewals: Own the KPIs related to the successful conversion from proof of concept to annual contract, as well as the annual renewals of contracts.

Qualification

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Implementation of ERP systemsTelematics implementationCustomer supportSQL expertiseSpreadsheet proficiencyRelationship buildingGPS systemsMaintenance systems

Required

Proven experience in implementing and rolling out telematics, GPS, ERP, or maintenance systems such as Caterpillar VisionLink, HCSS, B2W, Viewpoint Vista, Oracle JDE with heavy construction companies.

Expertise in SQL statements and superb proficiency in spreadsheets.

A strong background in providing exceptional customer support.

Engage and represent Clue with senior executives at enterprises with revenues of $1-5 billion, necessitating high-level negotiation and superior relationship-building skills.

Expect at least 1 business trip of 2-4 days in each quarter for customer meetings.