37 applicants

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Company

Guideline · 22 hours ago

Senior Content Designer, 401(k) Innovation and Storytelling

United States

Full-time

Remote

Senior Level

$148K/yr - $188K/yr

5+ years exp

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Responsibilities

Drive UX writing for our 401(k) product: You’ll drive the content for our 401(k) product, ensuring that our employers can manage their retirement benefit and employees can save for their future. You’ll own the content on new and legacy flows.

Support our voice and tone evolution: You’ll work closely with creative functions and our agile team of writers to strengthen our Guideline brand. At a high-level, this means helping land our E2E strategic messaging. At a team level, this means shipping quality work—and helping other functions also adapt our high-quality content standards.

Help foster a strategic content culture: You’ll be part of establishing strong UX processes, from practicing design-thinking methods to running content ideation sessions. With your unique skills, you’ll show how thoughtful and empathetic storytelling throughout the product positively impacts business and user needs.

Become a domain expert: You’ll grow your expertise in 401(k) plans and savings strategies by understanding the retirement sector as well as Guideline’s product ecosystem. This will help you execute content while helping us meet compliance needs within our regulated space. You’ll run stakeholder reviews, align feedback, and move projects along to be shipped.

Collaborative cross-functional partnerships: You’ll work with a variety of partners—doing deep dives with Product to problem solve, ideate, and address design debt; consulting with Marketing to think through our branding and style; building your user empathy and understanding of business needs with Legal and Customer Support. This role is key to overseeing cohesion and consistency in our product.

Qualification

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Content DesignUX WritingFigmaBrand IdentityEditing SkillsAccessibility UnderstandingWorkshop FacilitationComplex User ProblemsDesign ThinkingRegulated Industries KnowledgeContent Resource BuildingImproving Design Debt

Required

5+ years of experience as Content Designer, UX Writer, or Content Strategist

Expertise in voice and tone, brand identity, and UX writing best practices

An understanding of accessibility and inclusive language

Strong skills in writing, editing, and communication to articulate complex ideas in meaningful and empathetic ways

Ability to run workshops, crits, and reviews to improve content within your teams

Comfort with articulating your processes and decisions in order to align and influence stakeholders

Demonstrate the ability to work with a variety of partners and stakeholders up and across

Have a strong portfolio with 2-3 case studies, showing your ability to work through complex user problems, influence product strategy, and ship meaningful end-to-end work

Must be able to work in Figma

Have a passion for storytelling and a solving real-world problems when it comes to helping people build up their retirement

Preferred

Have an understanding of highly-regulated industries, like FinTech and retirement

Have a background that includes other writing fields, like technical writing, marketing copywriting, or education

Be able to build content resources and improve systems

Be comfortable with design thinking, iteration, understanding the voice of the customer, and improving design debt

Benefits

Flexible time off in addition to company holidays — We observe the NYSE Holiday Calendar

401(k) with matching contributions — We use our own platform and match 100% of the first 3% contributed, and 50% of the next 2% (for a max employer contribution of 4%)

100% employer-paid healthcare, vision, and dental insurance for employees and 70% coverage for dependents

Opt-out credit if all three plans are waived

Eligibility to participate in Health Savings Account and Flexible Spending Accounts

Disability and life insurance options

Mental health benefits, including therapy and coaching through Modern Health, for employees and their dependents

Paid parental leave for birthing and non-birthing parents

1 - month Sabbatical after 5 years of employment

Annual learning and development stipend — We reimburse approved professional development expenses, up to $750 per employee per year.