119 applicants

Company

NICE · 11 hours ago

Lead Technical Account Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

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Enterprise SoftwareInformation Technology

H1B Sponsor Likely

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Responsibilities

Exemplify subject matter expertise in two or more technical areas

Exemplify expertise and maintain currency in telecommunications, contact center, and related technologies

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical problem solvingTelecommunications expertiseCustomer service skillsAdvanced troubleshootingSoftware expertiseIP TelephonyService-orientedFriendly demeanorInquisitiveEarly adopter

Required

10 years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery

Demonstrated technical problem solving proficiency

Excellent analytical and advanced troubleshooting skills with end-users/customers

Excellent customer service and communication skills, both verbal and written

Exemplify subject matter expertise in two or more technical areas

Exemplify expertise and maintain currency in telecommunications, contact center, and related technologies

Preferred

Extensive software, telecommunications and IP Telephony

Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter

Company

NICE

Glassdoor

3.9

NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data.

Founded in 1986

Ra'anana, HaMerkaz, ISR

5,001-10,000 employees

http://nice.com

H1B Sponsorship

NICE has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (7)

2022 (7)

2021 (5)

2020 (16)