Typeform · 1 day ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

$62K/yr - $79K/yr

3+ years exp

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Responsibilities

Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals

Use internal tools to monitor customer health, usage metrics, and progress

Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts

Identify expansion opportunities and negotiate and close renewals

Deliver account reviews, status updates, and information around trends to leadership and cross-functional teams

Collaborate across teams (Sales, Support, Product, Community, Marketing) to ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development.

Qualification

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Customer SuccessSaaS ExperienceDriving ExpansionsRenewal NegotiationTechnical CommunicationProcess Improvement