Concentrix · 7 hours ago

Sales Trainer

United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Ensure new employees receive comprehensive, client-specific onboarding and training to enhance job-specific knowledge and skills

Provide employees with skills-based, client-specific coaching and training to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction

Partner with internal and external stakeholders to develop and deliver an effective training and development program designed to enhance client-specific sales knowledge and skills associated with any of our sales motions

Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practices for client/specific territories

Oversee, measure, and validate the delivery and quality of provided training

Track the effectiveness of training interventions through various assessment tools

Collaborate with internal and/or external stakeholders to optimize sales processes and systems to achieve a superior customer experience

Maintain a high level of communication with internal stakeholders to ensure strategic client relationship is fostered and developed

Maintain high level of knowledge and understanding about the client, customer interaction, and evolving business environment for relevant training content creation and/or delivery

Help create a culture of continuous learning where individuals take responsibility for their own development, competence, and performance

Qualification

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Sales TrainingSalesforce.comCoachingData AnalysisMicrosoftCustomer ExperienceClient-Specific TrainingPerformance Measurement