JeffreyM Consulting · 17 hours ago

Associate Digital Success Manager

United States

Contract

Remote

Mid Level

$45/hr - $48/hr

3+ years exp

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Business Consulting and Services

Comp. & Benefits

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Responsibilities

Automate the creation of presentation decks that align with our go-to-market strategy via a deck automation tool.

Collaborate closely with post-sales customer-facing teams to understand the needs and challenges of our enterprise customers.

Design solutions that scale to accommodate a diverse range of enterprise customer profiles.

Regularly update and refine decks based on product usage data.

Leverage product usage data and analytics to inform content decisions, ensuring that the decks are optimized for maximum impact and resonate with customers.

Work closely with cross-functional teams, including Product Management, Marketing, Data, and Customer Success, to gather insights and feedback for continuous improvement.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Growth Product ManagementEnterprise SaaS AdoptionSalesforce.comGainsightPendoTableauData AnalyticsMatikIdentity ManagementSecurity ManagementAccess ManagementWorkflow ManagementDeveloper-Facing Products

Required

Prior experience as a growth product manager/marketer, scaled insights, or digital customer success manager

3+ years of industry experience; 2+ years of related experience

Experience in building enterprise SaaS adoption programs is desired

Adaptability, flexibility in the face of changing business requirements and conditions

Knowledge of Salesforce.com, Gainsight, Pendo, Tableau, etc. to get the data and insights you need to successfully design, execute, and monitor programs

Knowledge in identity, security, access management, workflow, and/or developer-facing products