Adobe · 5 days ago
Principal Program Manager
United States
Full-time
Remote
Lead/Staff
$150K/yr - $256K/yr
10+ years exp
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Responsibilities
Lead large, complex customer engagements involving multiple project managers and teams from Adobe, Client, or partner organizations.
Strong executive presence, including the ability to partner with and effectively influence client managers, directors, VPs, and CXOs
Clearly understand and communicate customer requirements and integration points in the context of the statement of work and support mutual understanding of Adobe’s unique and groundbreaking business capabilities and evangelize how those capabilities build long-term value for the customer across various customer business units & organizations
Lead all aspects of program delivery process with key contributors to scope and prepare change requests, including tasks, project artifacts, project phase gates, resources, and estimated costs.
Creative problem-solving skills, including the ability to understand the impact of technical & process changes and to articulate high-level technical solutions to address business problems
Build and leverage relationships within Adobe to solve very complex customer problems, including working with product teams to enhance solutions.
Accountable for all foundational activities of the program from inception to closure, including solid governance, communication, and organizational change with customer teams and internal Adobe teams
Lead regular communication with both the customer and internal teams and tie back our execution to customer expectations.
Achieve customer satisfaction through the successful delivery of a defined program scope and the successful realization of key business objectives and metrics.
Accountable for collating customer requests, deployment issues, and feedback into the core products channel.
Support work tracks that may involve third-party subcontractors and technology partners as required.
Act as the central client contact throughout the program's life, including support for contractual changes and onboarding of additional Project Managers and technical teams for new work tracks or projects.
Facilitate capturing and communicating experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice.
Provide oversight for services engagements to ensure adherence to governance standards and support customer success applying Adobe Consulting’s tools and processes.
Accountable for issue management and leadership across Adobe, including sales, services, and product organizations
Partner with our Sales organization to strategize new consulting opportunities or grow defined accounts based on current engagement.
Elevate and encourage your team through conscientious, effective leadership.
Apply Adobe’s Service Governance and Delivery Methodology, apprentice others in the methodology and drive practice and process improvements.
Qualification
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Required
10-15 years of proven experience leading customer-facing client implementation projects in a consulting and/or technology professional services organization, including delivering enterprise-scale implementations
Entrepreneurial thinker, skilled in anticipating future needs and proactively acting on solutions
Strong verbal, presentation and written communication skills
Excellent problem-solving skills, with a demonstrated ability to lead teams identifying issues, solve them quickly and well, and rely on internal resources to assist, when needed
Strong conflict resolution and negotiating skills
Professional demeanor, ability to interact with and lead matrixed teams throughout Adobe, and communication with account managers, directors, and VPs, including CXOs
Superb organizational skills to coordinate complicated programs with multiple projects at a business or solution level
Skill in leading teams and ensuring delivery quality through delegation and inspection
Exceptional team building and team leadership skills, with proven experience running virtual and dispersed teams
Tight fiscal management and scope control experience
Risk identification, analysis, and proactive resolution abilities
Prior experience with the launch and operation of a highly available, high-traffic internet or mobile service
Proven track record of understanding and articulating the impact of business requirements to technical effort, articulating how technology solutions solve business problems, and guiding business and IT teams to solve sophisticated project challenges
Mastery of custom software development processes and engagement methodologies. Practical experience in running Agile and Scrum development projects
Familiarity with the following languages and technologies: HTML, HTML5, XML, Java, WCM, Web analytics, content targeting
Previous experience with one or more of the following: Web Content Management, Rich internet applications, Web & Social Analytics, online ad targeting and content personalization
Ability to handle yourself and others in an environment of ambiguity with diverse partners both internal and external
Ability to build strong relationships and generate opportunities for repeat business
Consistent record of defining and supporting practice and program development within a Consulting organization
Previous experience leading off-shore teams
Willingness to travel up to 60%
Preferred
MBA
Experience as a consulting manager in a top-tier management consulting firm OR as an accountable and practitioner manager/director from a customer organization is preferred
Six or more years leading Agile development projects
Proficient in multiple delivery methodologies such as water-fall, Six-Sigma
Certified ScrumMaster, PMP Certification, SAFe certification
Adobe Experience Cloud implementation experience
Benefits
Short-term incentives are in the form of the Annual Incentive Plan (AIP)
Long-term incentives in the form of a new hire equity award
Company
Adobe
Adobe is a software company that provides its users with digital marketing and media solutions.
10,001+ employees
H1B Sponsorship
Adobe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (621)
2022 (795)
2021 (802)
2020 (522)
Funding
Current Stage
Public CompanyTotal Funding
$2.5MKey Investors
Apple
1986-08-20IPO· undefined
1984-10-01Series Unknown· $2.5M
Leadership Team
Dan Durn
Executive Vice President & Chief Financial Officer
Anjul Bhambhri
Senior Vice President, Adobe Experience Cloud
Recent News
2024-11-10
2024-11-03
Company data provided by crunchbase
