IT Support Representative @ Talkdesk | Jobright.ai
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Talkdesk · 8 hours ago

IT Support Representative

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp
ftfMaximize your interview chances
Cloud ComputingCRM

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Responsibilities

Set up, maintain and troubleshoot Apple macOS laptops and PC laptops
Install and configure software
Network troubleshooting
Maintain Deployment Image for Windows
Set up and configure printers, and other peripherals
Maintain inventory of all hardware and software resources and parts
Maintain excellent communication with all end users
Work with outside vendors as needed
Tier 1 and 2 Helpdesk Ticket support
Execute other assigned tasks as delegated
Document IT processes
Promote service excellence

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

MacOS troubleshootingIOS troubleshootingWindows 7/8/10 supportGoogle Apps SuiteTCP/IP networkingMobile device supportRemote user supportTechnical communication

Required

1+ years setup, configuration and troubleshooting of macOS and iOS devices in a networked environment
Strong skills in debugging issues (wifi, hardware, software)
Ability to clearly communicate technical concepts to non-technical people
Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
Experience of setup, configuration and troubleshooting of Windows 7/8/10
Experience supporting mobile devices
Experience supporting remote users
Experience with Google Apps Suite
Experience with Office 365
Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc)

Company

Talkdesk

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3.2
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Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage.
dateFounded in 2011
location
San Francisco, California, USA
people-size1,001-5,000 employees
web-link
https://www.talkdesk.com

Funding

Current Stage
Late Stage
Total Funding
$497.45M
Key Investors
Viking Global InvestorsSalesforce VenturesThreshold
2021-08-12Series D· $230M
2020-07-23Series C· $143M
2018-10-03Series B· $100M

Leadership Team

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Tiago Paiva
Founder and CEO
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Munil Shah
Chief Technology Officer
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Recent News

Business Wire
Talkdesk Simplifies Agent Experience by Embedding Conversational and Artificial Intelligence Into Customer Relationship Management and Helpdesk Applications
2024-11-20
Google Patent
Method and apparatus for detecting anomalies in communication data
2024-11-02
Google Patent
System and method for automated agent assistance within a cloud-based contact …
2024-11-02
Company data provided by crunchbase
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