51 applicants

Company

ICF · 6 hours ago

Senior ServiceNow WSD Business Analyst (Remote)

Reston, VA

Full-time

Remote

Senior Level

$77K/yr - $131K/yr

5+ years exp

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Professional Services

Actively Hiring

No H1B

U.S. Citizen Only

Security Clearance Required

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Responsibilities

Assist our customers’ business needs with Low Code Application Platform modules and business process expertise with Agile development/operational processes and low-code platform implementation.

Serve as a translator between technical teams and the business stakeholder community to collect, clarify, analyze, and translate requirements into documentation.

Provide guidance on which applications and solutions will meet needs.

Work directly with business stakeholders, serving in both Business Analyst and Testing roles as a liaison between the development teams and the business community.

Communicate effectively via phone and web conferencing as many of the stakeholders work remotely.

Support all phases of the project.

Author content and peer-review a wide array of documents, including user acceptance tests, training documentation, and training delivery.

Qualification

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ServiceNowAgile developmentLow Code Application PlatformRequirements gatheringBusiness process mappingJIRASalesforceVisioUser acceptance testingTechnical assistanceSystem documentation analysisProject management

Required

Bachelor’s Degree

5+ years of experience as a Business Analyst in a fast-paced application development environment, at least 1 implementation of ServiceNow low code platform

5+ years of recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)

2+ years of experience with Low Code Application Platform

5+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback

US Citizenship required due to federal contract requirements

Must be able to obtain Public Trust clearance.

Preferred

Solid understanding of various software development cycles (e.g., Agile, Waterfall, etc.); knowledge of requirements management, and configuration management methodologies, along with corresponding support tools, i.e., JIRA, etc.

Prior experience working with the ServiceNow space reservation modules, Nuvolo, and WSD would be a significant advantage

Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand

Good understanding of basic system technologies as they relate to the project deliverables

Ability to maintain project plans, resourcing schedules, and forecasting activities

Experience with business process mapping and the use of project management and workflow diagramming software (e.g., Visio)

Ability to provide technical assistance and troubleshooting by effectively responding to inquiries

Experience thriving in ambiguous software development environments

Ability to work well under constantly changing deadlines and priorities

Experience with Salesforce, ServiceNow, or similar BPM low-code-no-code platforms

Excellent oral and written communication skills

Candidates in the Washington DC metro area are preferred.