ServiceNow · 6 hours ago
Senior Staff Technical Program Manager
San Diego, CA
Full-time
Remote
Senior Level, Lead/Staff
$181K/yr - $317K/yr
12+ years exp
Maximize your interview chancesBusiness Process Automation (BPA)Cloud Management
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Responsibilities
Centrally manage high visibility complex programs with multiple workstreams across cross-functional teams like product, engineering, sales, marketing, finance, and infrastructure.
Drive the overall prioritization, project plan, milestones, deliverables, and success criteria for a portfolio of programs.
Identify, assess, prioritize, and mitigate risks to meet program objectives.
Coordinate and facilitate executive-level meetings and large cross-functional events.
Simplify complex issues into a crisp, actionable executive-level status.
Translate business objectives into execution strategy (tactical and strategic), lead and successfully execute the strategy through strong collaboration and agile leadership.
Develop metrics and data models to drive recommendations that accelerate decisions.
Develop trusted relationships with key technology, functional leaders and stakeholders to drive focus on the strategic program objectives and optimize program delivery. This includes establishing regular cadences and holding resources accountable for their responsibilities within the program.
Build process, template, and training artifacts.
Execute change management initiatives to ensure successful cross-organizational adoption of new processes.
Analyze trends and data to create reports and dashboards providing actionable insights to leadership.
Track and allocate resources effectively to ensure smooth program execution.
Develop required documentation such as charters, process documentation, agenda, presentations and roles/responsibilities.
Communicate and collaborate among cross-functional teams in a multinational environment for recommendations and assisting teams with resolving critical path technical issues and challenges.
Proactively identify and address issues with internal business units and engineering teams.
Analyze processes and outcomes to identify root causes & drive opportunities for improvement.
Lead by example, as a thought leader and subject matter expert in agile methods and agile product delivery.
Demonstrate visible leadership through internal presentations, improving transparency, and radiating information.
Establish, collect, and enable the reporting of key quality and product delivery process metrics to executives, organizational leaders, and teams.
Qualification
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Required
12+ years of technical and non-technical portfolio/program management experience building programs on a global scale with 6+ years of that dedicated to running large engineering programs; basic knowledge of cloud infrastructure or 8+ years and a Master's degree; or equivalent experience.
Preferred
Extensive experience driving large-scale, complex global change initiatives and programs to successful implementation.
Experience designing and building metrics, KPIs, and dashboards.
Solid experience in requirements gathering, including experience in creating process documentation.
Experienced with problem diagnosis, solution development, client communications, facilitation of decision-making, documentation, managing client expectations, and team leadership.
Results-oriented, focusing on outcomes and accomplishments and thinking in terms of progress towards the big goal.
Ability to operate in a fast-paced, matrixed environment.
Excellent facilitation skills in leading planning meetings, reviews, and retrospectives, including the ability to concisely and accurately communicate to executive leadership.
Proven track record of using agile techniques to manage large-scale and complex projects.
Ability to efficiently context switch amongst multiple projects.
Ability and desire to travel to ServiceNow locations worldwide.
Benefits
Health plans, including flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions.
10,001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (650)
2022 (816)
2021 (565)
2020 (420)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity· undefined
2012-07-20IPO· undefined
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2024-11-19
2024-11-19
Company data provided by crunchbase
