CrossFit, LLC · 6 hours ago
Customer Support Specialist- Contractor
United States
Contract
Remote
Entry Level
2+ years exp
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Responsibilities
Respond to a wide variety of inbound support requests via email and chat
Partner with cross-functional and field teams to ensure seamless handoff and resolution of support requests
Ensure that news and updates are broadly communicated
Produce process and instructional documentation
Categorize inbound requests for reporting accuracy
Qualification
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Required
Proficiency in navigating company communications and programs
Excellent written and verbal communication skills
A problem-solver by nature - you identify and present solutions
Ability to work flexible hours and on-call rotation
Thrive in a fast-paced, dynamic environment
2+ years of experience in Customer Support/Success, Account Management, Professional Services, or related disciplines.
2+ years of experience working with customers on Salesforce or other support software platform
Proven ability to succeed on a remote team
Bachelor’s degree in a related field
Preferred
CF-L1 preferred
Experience working with technical teams to troubleshoot issues a plus
Competency with Google Suite and Confluence, a plus
3+ years as a member of the CrossFit Community
Company
CrossFit, LLC
CrossFit is the world’s leading platform to improve health, happiness, and performance.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2020-07-24Acquired· undefined
Leadership Team
Don Faul
CEO
Elaine Marino
Global Head of Diversity Equity and Inclusion
Recent News
The Virginian-Pilot
2024-02-21
2024-01-05
Company data provided by crunchbase
