CommerceIQ · 6 hours ago

Customer Success Associate Director, Advertising (Search)

United States

Full-time

Remote

Director/Executive

6+ years exp

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AnalyticsE-Commerce

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Responsibilities

Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs

Be an expert on the CommerceIQ platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues

Managing client’s advertising budget and driving success

Be a subject matter expertise in eCommerce advertising for our customers, guiding them on how to drive growth for our customers

Perform deep data analysis to answer the client’s strategic questions, and drive action

Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period

Collaborate with our internal teams to shape new features

Take ownership of customer service requests through coordinating with the technical support and engineer teams to ensure requests are addressed quickly and with a high level of satisfaction

Advise our Sales team on upselling & cross-selling opportunities that will help our customers succeed

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementECommerce AdvertisingRetail Media CampaignsData AnalysisBudget ManagementExcel SkillsSaaS ExperienceProject ManagementCollaboration Skills

Required

Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field

6+ total years of professional work experience

4+ years’ experience in running Enterprise level Retail Media campaigns

Experience managing Paid Search marketing budgets in the multi-million-dollar range (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands

Well versed in Bid and Budget management, content optimization, and promotion planning

An analytical approach to problem-solving with advanced Excel skills

Project management experience and ability to anticipate and mitigate risks

Proven experience in working with VP, SVP, and C-level executives of enterprise-level companies

Excellent presentation and communication skills including both oral and written

Track record of retaining and renewing Enterprise customers in the SaaS space