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Company

The Hartford · 9 hours ago

Workers' Compensation Claim Representative – Oregon

United States

Full-time

Remote

Mid Level

$53K/yr - $92K/yr

2+ years exp

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Responsibilities

Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy

Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims

Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants

Provide exceptional customer service by establishing and maintaining productive business relationships with customers

Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions

Provide accurate mathematical calculations of disability benefit rates and claim financial exposures

Leverage contemporary technology to achieve accurate and efficient claim outcomes

Consistently demonstrate professional diplomacy during all interactions with customers

Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement

Embrace a culture of continuous improvement

Qualification

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Workers' Compensation ClaimsAdjuster's LicenseMS Office Suite

Required

HS Diploma required

Minimum of 2+ years of experience in Workers' Compensation claim handling required

Certification exams and adjusting licenses as required by state

Ability to self-manage competing priorities while delivering accurate work within key timelines

Demonstrated passion for delivering a superb customer experience

Excellent organizational skills, especially regarding prioritizing work activities

Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)

Superb time management and organizational skills

Ability to meet productivity targets in a fast-paced, team-oriented environment

Excellent communication skills and negotiation skills

Ability to adapt and flourish using industry-changing workflows

Excellent written and verbal communication skills

Demonstrates active listening to attentively meet the needs of our customers and exhibit empathy during difficult situations

Demonstrated desire to promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another

Outstanding interpersonal skills

Strong focus delivering outstanding customer service

Demonstrated strong written and verbal communication skills

Demonstrated consistent high level of performance and achievement over career span

Excellent time management skills with the ability to manage competing priorities