Pareto.AI · 4 days ago

Trust & Safety Associate (Remote, PH)

Stanford, CA

Full-time

Remote

Entry Level

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Responsibilities

Conduct routine audits of community members to ensure compliance with Code of Conduct.

Identify and blacklist workers who do not meet trust and safety standards.

Maintain accurate records of blacklisted workers and reasons for blacklisting.

Vet workers sent by the recruiting team and those in the General Survey Database to ensure they meet trust and safety criteria.

Flag and manage disputes related to trust and safety concerns.

Make informed decisions on dispute resolutions, ensuring compliance with company policies.

Communicate dispute outcomes clearly and effectively to all parties involved.

Oversee the onboarding process for new workers, ensuring they are vetted and meet trust and safety criteria.

Manage the offboarding process for workers who are no longer participating in projects.

Collaborate with the recruiting and project management teams to ensure seamless onboarding and offboarding processes.

Continuously monitor the worker database for new issues and potential violations.

Report any trends or recurring issues to the relevant teams for further action.

Use GenAI tools to enhance screening and monitoring processes.

Communicate effectively with workers, providing clear guidelines and feedback.

Collaborate with the recruiting team to address trust and safety concerns promptly.

Provide regular updates to management on trust and safety issues and resolutions.

Qualification

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GenAI tools familiarityHR-related experience