Oscar Health · 11 hours ago

Program Manager, Complex Issue Resolution

United States

Full-time

Remote

Mid Level

$103K/yr - $135K/yr

4+ years exp

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Responsibilities

• Organize and lead daily activities for claims issue resolution programs

• Identify, develop and implement program strategy, optimizations and tooling that support the organization’s objectives.

• Meet with stakeholders to discuss program status and goals

• Oversee implementations end to end to ensure program success

• Partner with other departments and various stakeholders to ensure operational excellence

• Analyze program risks; ability to anticipate risks and issues. This includes proactive flagging of issues, managing escalations, and tracking and helping to resolve risks and issues.

• Ensure proper controls and monitoring are in place for the program

• Work with leadership and the program stakeholders to lead program retros and assess program strengths and weaknesses

• Ensure proper metrics are in place to measure program success

• Compliance with all applicable laws and regulations

• Other duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Program ManagementChange ManagementProcess ImprovementHealthcare ClaimsProject ManagementPMP CertificationSix Sigma Certification