Infor · 1 day ago

Customer Success Manager, Senior

United States

Full-time

Remote

Senior Level

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Information and Communications Technology (ICT)Information Services

Work & Life Balance

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Responsibilities

Evangelize capabilities of Infor applications including Best Practices and Optimization

Focus on Infor Compass customers, Hospitality and other industries.

Effectively network and expand relationships with the senior business sponsors in order to understand and execute against customer’s business goals and objectives.

Identify risks to the customer in achieving their stated business goals and develop a risk mitigation plan.

Customer retention including supporting the renewal process

Proactively work with internal resources to resolve Application and Operations issues through Infor Concierge and Infor Cloud Operations

Schedule regular meetings with customers to understand ongoing challenges and advise on corrective action and setting up Executive Business Reviews to revisit customer’s business goals

Qualification

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Customer Success ManagementSaaS ExperienceImplementation ManagementIssue ManagementProject ManagementHospitality Industry KnowledgeGlobal Organization ExperienceMatrix Management Experience