Be an early applicantLess than 25 applicants

Company

Amgen · 7 hours ago

Patient Access Information Systems, Associate Director

United States

Full-time

Remote

Director/Executive

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BiotechnologyHealth Care

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Ensure data and process compatibility, minimizing disruption to daily operations.

Develop and maintain the Patient Access technology strategy through effective cross-functional collaboration.

Lead continuous process improvement initiatives to boost productivity and reduce operational costs.

Identify opportunities to automate redundant processes using Artificial Intelligence and workflow automation.

Ensure compliance with Amgen’s change and release management processes for CRM ecosystems.

Drive the technology strategy and roadmap for Patient Access CRMs.

Collaborate with Directors to design innovative Patient Support Programs for new product launches.

Partner with the Patient Experience and Innovation team to evaluate and pilot emerging technologies.

Oversee technology budget forecasting, purchase orders, and invoice management.

Present technology roadmaps, strategies, and insights to senior leadership and cross-functional committees.

Collaborate with IT product teams to develop detailed technical requirements and design options.

Work with business leadership and training teams to implement technological enhancements and process changes for system users.

Define a user-centric approach to empower Patient Access staff in maximizing productivity with technology tools.

Foster collaboration with cross-functional teams to create seamless, intuitive, and customer-focused experiences.

Qualification

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Patient Access TechnologyCRM SystemsBiopharmaceutical ExperienceData MasteringArtificial IntelligenceSalesforce CRMTableauScrum Agile FrameworksHealthcare Data MasteringBusiness Analyst SkillsProject ManagementCollaboration Skills

Required

Strong leadership

Strategic insight

Profound understanding of how technology can advance business objectives

Ability to thrive in a complex environment

Exhibiting initiative and problem-solving capabilities

Effective collaboration across multiple workstreams

Sound business judgment

Ensure data and process compatibility, minimizing disruption to daily operations

Develop and maintain the Patient Access technology strategy through effective cross-functional collaboration

Lead continuous process improvement initiatives to boost productivity and reduce operational costs

Identify opportunities to automate redundant processes using Artificial Intelligence and workflow automation

Ensure compliance with Amgen’s change and release management processes for CRM ecosystems

Drive the technology strategy and roadmap for Patient Access CRMs

Collaborate with Directors to design innovative Patient Support Programs for new product launches

Partner with the Patient Experience and Innovation team to evaluate and pilot emerging technologies

Oversee technology budget forecasting, purchase orders, and invoice management

Present technology roadmaps, strategies, and insights to senior leadership and cross-functional committees

Collaborate with IT product teams to develop detailed technical requirements and design options

Work with business leadership and training teams to implement technological enhancements and process changes for system users

Define a user-centric approach to empower Patient Access staff in maximizing productivity with technology tools

Foster collaboration with cross-functional teams to create seamless, intuitive, and customer-focused experiences

Preferred

Strong understanding of the pharmaceutical industry, specifically US Patient Services

Experience enabling technology (CRM, etc.) for patient access in biopharmaceutical space

Experience either leading patient support programs, underlying technology that drives patient support, or data mastering/patient mastering within the biopharmaceutical space

Authoritative command of complexity and ambiguity; ability to see the big picture

Ability to collaborate, lead and influence cross functional teams with a diverse set of backgrounds

Ability to collect, digest and assemble information to drive decision making and solve business problems

Demonstrates autonomy with the ability to navigate complex projects

Experience with supporting field & call center staff

Experience with Scrum Agile frameworks, CRM technology architecture and integrations

Experience with the Salesforce CRM, Tableau or other reporting and analytics tools

Strong understanding of Healthcare Data Mastering and Patient Data Mastering

Exceptional analytical capabilities

Excellent written and oral communication skills to work across and up through the organization, including escalation and mitigation of issues and risks

Strong presentation and interpersonal skills

Strong project management and business analyst skills and experience

Company

Amgen

Glassdoor

4.2

Amgen is a biotechnology company that develops and manufactures human therapeutics for various illnesses and diseases.

Founded in 1980

Thousand Oaks, California, USA

10,001+ employees

http://www.amgen.com

H1B Sponsorship

Amgen has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (349)

2022 (523)